Refund & Return Policy

At The Inked Moments, we strive to ensure every customer is fully satisfied with their purchase. Our handcrafted wooden products, including Motivational Signs, Teacher & School Gifts, Sports Signs & Gifts, Family & Parenting Gifts, Easter Decor & Gifts, St. Patrick’s Day Decor, and Social Media Signs, are made with care and attention to detail.

This Refund & Return Policy outlines the terms under which returns, refunds, and exchanges are accepted for orders placed through our website https://theinkedmoments.com.

1. Return Eligibility

  • Return Window: Items must be returned within 30 days of delivery.
  • Condition: Products must be returned in new, unused condition with original packaging.
  • Return Method: Returns are accepted by mail only.
  • Restocking Fees: We do not charge restocking fees.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrives defective or damaged.

2. Non-Returnable Items

Please note that customized or personalized products are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.

3. Exchanges

We accept exchanges for eligible items. If you would like to exchange a product, please contact us before mailing it back to ensure proper processing.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.
  • Provide photos of the issue to help us resolve the matter quickly.
  • Eligible customers may receive a replacement, exchange, or refund.

5. Refund Process

  • Refunds will be issued to the original payment method used at checkout.
  • Refund processing time: 5 business days after we receive and inspect the returned item.
  • Please allow additional time for your bank or payment provider to post the refund to your account.

6. Shipping Policy Reminder

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 1–2 business days (Mon–Fri).
  • Transit Time: 3–5 business days (Mon–Fri).
  • Estimated Delivery Time: 4–7 business days depending on location.
  • Shipping Cost: Free standard shipping is included on all orders.

7. How to Initiate a Return or Refund

To begin the return or refund process, please contact us with your order details:

The Inked Moments

Our team will provide step-by-step instructions for mailing your return.

8. Customer Satisfaction Guarantee

At The Inked Moments, we take pride in our craftsmanship and customer service. If you have any concerns about your order, please reach out to us. We are committed to resolving issues promptly and ensuring you have a positive shopping experience.