Shipping Policy

At The Inked Moments, we are committed to delivering your orders quickly, securely, and with complete transparency. This Shipping Policy explains how we handle order processing, shipping methods, delivery timelines, and related details for purchases made on our website https://theinkedmoments.com.

1. Order Processing

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 1–2 business days (Monday through Friday).
  • Orders placed after the cut-off time will be processed on the following business day.

2. Shipping and Delivery

We provide fast and reliable delivery across all U.S. destinations.

  • Transit Time: 3–5 business days (Monday through Friday).
  • Estimated Total Delivery Time: 4–7 business days, depending on your location.
  • Shipping Method: Standard shipping is used for all orders.
  • Shipping Cost: Free shipping is included on every order, with no hidden fees.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. This allows you to monitor your package and stay informed about its delivery status.

4. Shipping Restrictions

  • At this time, we ship to U.S. addresses only.
  • We do not deliver to P.O. Boxes, APO/FPO addresses, or international locations.
  • Orders may experience delays due to severe weather, holidays, or courier issues outside our control.

5. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery for damaged products.
  • If your package is lost, we will work with the carrier to resolve the issue.
  • Eligible customers may receive a replacement or refund, depending on the situation.

6. Returns and Exchanges

We want you to be fully satisfied with your purchase from The Inked Moments.

  • Return Window: 30 days from delivery.
  • Exchanges: Accepted for eligible items.
  • Condition: Products must be returned in new condition.
  • Non-Returnable Items: Customized or personalized items (unless defective or damaged).
  • Return Shipping Costs: Customers are responsible for return shipping unless the item arrived defective or damaged.
  • Refund Processing: Refunds are issued within 5 business days of receiving the returned product.

For complete details, please see our Return & Refund Policy.

7. Customer Support

If you have questions about shipping or need assistance with your order, please contact us:

The Inked Moments